Pricing & Billing
After the minimum hours, billing is in 15-minute increments.
You pay only for the time it takes to complete your move.
Cash rate shown; card rate is $10/hr higher.
Office Policies
Minimum time: 3-hour minimum. After the minimum, billing is in 15-minute increments.
Double Drive Time (DDT): For local moves over 10 miles in WA only. The drive time between origin and destination is doubled, prorated, and added to the bill. Example: 30 minutes drive → 60 minutes charged. DDT does not count toward the minimum.
Booking fee/deposit: Required to secure your date. If unpaid 2 days before your move, availability isn’t guaranteed and the job may be canceled.
Payment methods: Cash or credit/debit cards. We do not accept PayPal, Venmo, Zelle, or personal checks. Long-distance moves may pay by cashier’s check at completion.
Payment timing: All charges are due on move day; no delayed payments.
Discounts: Must be applied before final payment on move day.
Pets: Please secure or remove pets before movers arrive.
Plants and flowers: Due to their fragility and high temperature in the truck, we cannot guarantee their safety.
Additional Fees (When Applicable)
- Extra-heavy item (≈300 lb) on stairs: $150 per item.
- Upright piano (ground-to-ground only): $150.
- Grand piano (ground-to-ground only, on request): $250. Please provide details to the sales rep to confirm that the team will be able to do it.
- Overnight hold on truck: $150 (delivery is first drop next morning).
- Carpet shield: $50 per roll (request before move date).
- Hoisting (to/from balcony, 1 floor): $150. Please provide details to the sales rep to confirm that the team will be able to do it.
- Packing materials: Boxes/packing paper available for purchase (request before the day of the move). Moving blankets and wardrobe boxes are free to use during the move; if you keep them, purchase fees apply.
Cancellations and Reschedules
More than 24 hours’ notice: Deposit/booking fee is refundable.
Change/cancel on the day of the move: Cancellation fee is due the same day. 2 movers – $150; 3 movers – $200; 4 movers – $250.
Important Reminders
- If you (or your contact) cannot be present at both locations, notify us in advance; we’ll require valid ID and a card authorization before move day.
- Rates may differ on weekends and at month start/end.
- Customer is responsible for parking and any tickets.
- Truck size is estimated based on your job and may be 18–26 ft.
- Time/cost ranges are estimates unless you receive a visual estimate (virtual or onsite). Sales rep estimates are based on our experience with similar projects, but are not binding without a visual.
- Working Conditions: We may refuse service for conditions that are dangerous, unsanitary, abusive, or outside household-moving scope. If refused, the deposit is forfeited and at least one hour of labor may be charged; we’re not liable for direct or consequential damages.
- Claims & payment: The Bill of Lading must be paid in full at completion; claims are not processed on move day and follow applicable claim-handling rules.
Tips and Recommendations
Before the Move
- Empty furniture/appliances: Please empty drawers, dressers, and refrigerators/freezers. This saves time, prevents heavy-item fees, and makes bulky furniture easier to move.
- Pack smart: Use small or medium boxes and fill them completely to avoid collapsing. Label each box with the room name and mark fragile items clearly.
- Heavy items: If anything weighs around 300 lbs and needs to go up or down stairs, inform your sales representative so we can assign the right crew and equipment.
During Planning
- Crew size: Having enough movers helps complete the job efficiently and prevents overpaying for extra time.
- Changes: Let your sales representative know if anything changes (added/removed items, extra locations, packing needs, elevator reservations, etc.) so we can plan accordingly.
- Elevators & loading docks: If possible, reserve them in advance to save time. For high-rise moves, confirm elevator availability and share the reservation window with your sales rep.
- Parking: Customers are responsible for parking, but please inform us in advance of any restrictions, height limits, or permit requirements.
On Moving Day
- Be present: Please be at both pickup and delivery locations to guide the crew and confirm item placement.
- Wait time: Any delays not caused by the movers (e.g., access issues, absence of customer, or payment processing) will be added to total move time.
Insurance / Valuation
Basic valuation coverage: $0.60 per pound per item.
Looking for additional coverage? Please request the info from our sales rep.
Services Not Included (Unless Agreed in Advance)
- Connecting/disconnecting washers, dryers, or chandeliers.
- Mounting TVs.
- Setting up electronics.
- Unpacking/unboxing (unless specifically agreed pre-booking).
- Disposal services (unless specifically agreed pre-booking).
Items We Do Not Move
- Pool tables.
- Propane/gas tanks or any flammable/hazardous items.
- Jacuzzis/hot tubs.
- Weaponry or ammunition, including guns, rifles, bullets, etc.
- Jewelry.
Liability Limits
We are not responsible if:
- Electronics/appliances show no external damage but do not function after the move.
- You decline protective wrapping (blankets, plastic wrap, etc.).
- Customer-packed boxes have no external damage but contents are damaged.
Customer Presence Requirement
Magic Moving requires customers to be onsite throughout the entire move. If for some reason you are unable to be onsite and/or need to leave during the move you authorize Magic Moving to continue working and complete the move. You may also assign someone to act as an agent on your behalf. Magic Moving is not responsible nor shall be held liable for any items left behind and/or for the security of the premises. I have fully read, understood, and have agreed to the above policy and release Magic Moving from all responsibility and liability including but not limited to items left behind and/or the security of the premises.
Appliances and Gas-Powered Equipment
Magic Moving requires that all appliances be disconnected and properly serviced by a professional technician prior to moving day. To the extent of disconnecting an appliance/item, Magic Moving may only unplug an item from an electrical socket. Shippers must ensure that all appliances and equipment including but not limited to lawnmowers, gas-powered tools, and snow blowers are drained and free from all liquids including any water, gas, oil, antifreeze, etc. Magic Moving is not responsible nor shall be held liable for the damages as a result of water and/or other liquid damages. Under no circumstances will Magic Moving transport propane tanks. I have fully read, understood and have agreed to the above policy and release Magic Moving from all responsibility and liability including but not limited to appliances, electronics, and gas-powered equipment not professional serviced and/or drained from liquids that may result in damages including but not limited to the item(s) and/or additional cargo and/or the moving truck and/or any property damage.
Magic Moving SMS Updates
Users can expect to receive text messages regarding their moving estimates, booking confirmations, appointment reminders, and updates on the day of their move.
You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at magicmovingdelivery@gmail.com or 425-243-5444.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages with varying frequency depending on your scheduled move. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy.